Frequently Asked Questions



Basic Account Information
Is PetSide free?
Yes! Being a PetSide member is totally free.


What are the basic rules and regulations of PetSide?
Please refrain from posting or uploading any of the following types of content:

  • profanity
  • mature/adult imagery or text
  • flames, insults, rude commentary
  • pirated material that you do not have the rights to
  • slanderous remarks about others, including talent and other users
  • spam, including advertisements, gibberish, multiple instances of the same post
Please refer to our Terms of Service for more information about acceptable behavior at PetSide.


Where can I read the Terms of Service?
Click the link in the footer below to read the Terms of Service.


How do I create an account?
Go to my.petside.com and click "sign-up" to register. You'll be asked for some basic information and asked to verify your email address. Once your email has been confirmed, you can customize your profile by adding photos, modules and other information about yourself.


I'm 12 years old...can I join PetSide?
PetSide requires all users to be 13 years or older to join in accordance with COPPA.


How do I verify my email address?
Once you sign up, a message containing a confirmation link will be send to the email address you listed in your registration. Once you receive this message, click on the link and your email address will be automatically verified and you can begin using PetSide.


What if I have an account but can't log into it?
If you already have an account on the PetSide.com message boards, you automatically have an account on PetSide. Just log in using your email address and password. NOTE: Your username will be the same, but you will no longer log in using it. You must log in using your email address now.

If you're still experiencing log in troubles, please click "Help" and a member of our tech support team will contact you shortly.


What if I forgot my password?
If you forgot your password, click "Forgotten Password" and enter your email address. Your password will be reset and the new one will be emailed to you.


What if I forgot my username?
You no longer need your username to log in. Once you log in using your email address, click "Account Settings" to find and/or change your current username.


How do I change my email address?
Click "Account Settings" to change your email address. A new email verification request will be sent to your email. You must complete this verification before using your new address to login.


How do I change my password?
Click "Account Settings" to change your password. You must confirm your existing password, then enter a new password and re-type the new password to confirm. Once you save your account settings, you must log in using your new password.


My email address is already being used, even though I haven't registered on this site before - what can I do?
Perhaps you registered in the past and have simply forgotten. Click "Forgotten Password" to have your password reset and sent to your email. Once the new password arrives, try logging in with your email address/password to view your account.


How do I change my personal information?
You can edit your personal information by click "Account Settings" and updating the information stored there. If you'd like to edit your profile, click "edit" in the myPROFILE section of the navigation to update your modules and profile information.


How do I delete my account?
Please send a request to have your account deleted by clicking "Help" and a member of our tech support team will contact you to confirm your request and delete your account.